Thank you for choosing Petal & Stem as your trusted source for natural cosmetic products and aromatherapy. We are committed to providing you with the highest quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange an item. To ensure a smooth return process, please review our return policy outlined below. This policy excludes all custom blends.
- To be eligible for a return or exchange, the item must have been purchased directly from Petal & Stem's official website or authorized retailers.
- Only products that are unused, unopened, and in their original packaging are eligible for return or exchange.
- Perishable items, such as fresh flowers or plant-based materials, are not eligible for return or exchange.
- You may initiate a return or exchange within 15 days of the original purchase date.
- After the 15-day period has elapsed, we regret to inform you that we cannot accept returns or exchanges.
3. Return Process:
- To initiate a return or exchange, please contact our customer service team via email. Provide your order details and reason for the return or exchange.
- Our customer service team will provide you with instructions on how to return the item.
- Please ensure that the item is securely packaged to prevent any damage during transit.
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the item is deemed eligible, we will issue a refund to the original payment method within 7 business days.
- Please note that shipping charges are non-refundable unless the return is due to our error.
- We cannot give you an exchange for opened or expired products. We also cannot exchange any custom blends.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately.
- Provide detailed information and, if possible, attach photographs of the damaged or defective product.
- We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.
Please note that Petal & Stem reserves the right to refuse any return or exchange that does not comply with the above conditions. We recommend contacting our customer service team for any specific questions or concerns regarding returns or exchanges.
We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Petal & Stem Customer Service Team
Petal & Stem Aromatherapy
277 Chinook Trail
Tamworth, New Hampshire 03886
Effective as of May 01, 2023